CONTACT US
For general inquiries, additional product information or requesting a quotation, please use this form. For product support and service contact our support & service team.
United States
ISS Inc.
Champaign IL 61822
WORLDWIDE PARTNERS
Orient KOJI Ltd (东方科捷科技有限公司)
North Office: Room 10-3101, North Shore Center, 185 Guangrong Road, Hongqiao District, Tianjin
South office: Room 1001, Building 76, Wanjing Garden, Jinshajiang Road, Nong 2098, Changning District, Shanghai
okinst.com
Contact: Ms. Gao
Tel: +86-22-87753922
Fax: +86-22-27329132
Email: gaopei@okinst.com
Contact: Mr. Qiu
Tel: +86-18618288770
Email: sales@okinst.com
Tim Winter Far East Limited
Room D531, Floor 5, CBD International Building, No.16
Yong An Dong Li, Chao Yang District
Beijing City, 100022
www.hktimwinter.com
This company only deals with LSM Upgrades.
Contact: Tim Liu
Tel: (010) 65637660
Fax: (010) 65637513
Email: tim_liuyi@aliyun.com, tim@hktimwinter.com
Sinsil International Pvt. Ltd.,
004, G8, New Bramhand Annex Phase - 8
Thane West - Mumbai
MH - 400607
Mobile: +91 98330 11933 / +91 91674 04043
Tel: +91 22 4964 1927
Email: info@sinsil.in
www.sinsilinternational.com
Mumbai: mumbai@sinsil.in
Bangalore: bangalore@sinsil.in
Kolkata: kolkata@sinsil.in
Delhi: delhi@sinsil.in
Vadodara: vadodara@sinsil.in
Hyderabad: hyderabad@sinsil.in
Chennai: chennai@sinsil.in
Alpha Science Corporation
Tera Tawer B Dong 1319
MunJeong Station SongPa-Gu
Seoul 05855
Contact: Mr. HakRo, Yoon
Contact: 82-2-571-1563
Fax: 82-2-571-1565
Email: alphayun@chol.com
OptoCom Equiptech (M) Sdn Bhd
H49-2, Jalan 5
Cosmoplex Industrial Park
B. B. Salak Tingi, Sepang
43900 Sepang, Selangor
www.optocom.com.my
Contact: H. M. Supian
Tel: 603-8706 6806
Fax: 603-8706 6809
Email: optocom@tm.net.my
Lih Yuan Enterprise Co. Ltd.
2F, No. 46, 20 Chang Road
Xindian City, Taipei County
www.lihyuan.com.tw
Contact: C. H. Huang
Tel: 886-2-22198008
Fax: 886-2-22198266
Email: chuang@lihyuan.com.tw
Innovendia
Bartholomöus-Moser-Weg 4
D-88696 Owingen
Germany
www.innovendia.de
Contact: Michael Steinwand
Tel: 07551-838411
Fax: 07551-838412
Email: msteinwand@innovendia.de
ChromSpec
Lhoteckà
252 10 Mnìsek pod Brdy
Czech Republic
www.chromspec.cz
Contact: Vladimír Palme
Tel: 318-599083
Fax: 318-591529
Email: palmechromspec@vol.cz
Paralab
Travessa do Calvário, 65 - Giesta
4420-392 Valbom
Portugal
www.paralab.pt
Contact: Rui Soares
Tel: +351 22 4664320
Fax: +351 22 4664321
Email: rui.soares@paralab.pt
ISS Srl
via Divisione Tridentina 2C
24100 Bergamo
Italy
Tel: 39-035-239929
Fax: 39-035-825098
Sepadin Srl
Str. Badea Cartan Nr. 67,
Bl. 37A, Etaj 3, AP. 12,
Sectorul 2, Bucaresti
RO-72147 Romania
www.sepadin.ro
Contact: Nicolae Dinu
Tel: 0040-21-211-0795
Fax: 0050-21-210-3950
Email: nicolae.dinu@sepadin.ro
OOO "LabTest"
B.Tishinskii per. 38, off 617
123557, Moscow, Russia
www.lab-test.ru
Contact: Alexander Kamenshchikov
Tel: 7-495-776-8520
Fax: 7-495-605-3507
Email: info@lab-test.ru
Bargal Analytical Instruments Ltd.
10 Shaked St
Shoham 6085102
Israel
www.bargal.co.il
Contact: Yael Gilboa
Tel: 972-(03)-9796-533
Email: yael@bargal.co.il
ISS, Inc.
1602 Newton Drive
Champaign, IL 61822
www.iss.com
Contact: Beniamino Barbieri
Tel: 1-217-359-8681
Fax: 1-217-359-7879
Email: beniamino.barbieri@iss.com
Instrutécnica C.R.S. Ltda.
P.O. Box 6668
13084-970 Campinas SP
www.instrutecnica.com.br
Contact: Hugo Vasconcellos
Tel: 019-3289-9649/9908
Fax: 019-3289-9649
Email: hugo@instrutecnica.com.br
Shanghai Psytech Electronics Technology Co. Ltd.
4-1,Building 3,No.398 Jinglian Rd,
Shanghai 201108
This company only deals with the Imagent.
Contact: Mr. Chen Jun
Tel: +86-21-52822105/06/08
chenjun@psytech.com.cn
Century Tian Hong Int'l Group Share Ltd.
Jiahuiyuan, Huaao Center, Room 2022
Zizhuqian, Haidian District
Beijing 100089
http://ctth.net
This company only deals with the MetaOx.
Contact: Mr. Tiexian Li
Tel: +10-58349303, 10-59463455
ltx2016@vip.163.com
Tronda Electronics Ltd.
Room 303, 3/F, Sunbeam Centre, 27 Shing Yip Street, Kwun Tong,
Kwun Tong, Hong Kong
Contact: Jason Yeung
Tel: 852 3708 9483
Fax: 852 2648 0618
jason@tronda.com.hk
Precision Technologies PTE Ltd.
211 Henderson Road #13-02
Henderson Industrial Park Singapore 159552
Contact: Richard Wong
Tel: 65-6273-4573
Fax: 65-6273-8898
richardw@pretech.com.sg
Biosystems
4F, No. 42, Song Chiang Road
Taipei, Taiwan 104
Contact: Louis Wu
Tel: 886-2-25712107
Fax: 886-2-25613017
biosystm@ms11.hinet.net
Innovendia
Bartholomöus-Moser-Weg 4
D-88696 Owingen
Germany
www.innovendia.de
Contact: Michael Steinwand
Tel: 07551-838411
Fax: 07551-838412
Email: msteinwand@innovendia.de
ISS, Inc.
1602 Newton Drive
Champaign, IL 61822
www.iss.com
Contact: Beniamino Barbieri
Tel: 1-217-359-8681
Fax: 1-217-359-7879
Email: beniamino.barbieri@iss.com
SUPPORT & SERVICE
Customer Support and Service Activities
The ISS Support and Service Activities carried out by our dedicated Support & Service Team start with the purchasing stage and continue over the years until the instrument is retired by the customer.
Choosing the Right Instrument for You
Not sure about which instrument is best suited to cover your applications? Our support team is available at any time for a consultation. Our specialists listen to the intended applications and make constructive suggestions about the type of instrument required and the instrument configuration (detectors, light sources, accessories).
Installation and Training
Instruments installations are carried out by our specialized personnel. The installation process and the verification of the functionality of the system take, depending upon its complexity, from 2 to 16 hours. Then the proper training on the system starts; the training is divided into three modules:
- Acquaintance with the units and components of the instrument. Understanding the role of each component; turning the units ON/OFF. Checking the instrument performance. Maintenance of the system.
- Data acquisition. The various acquisition modalities are used and demonstrated on test samples.
- Data processing and analysis. The analysis and processing algorithms are introduced.
Technical Support during the Warranty Period
The instrument price includes 12-months warranty for ISS parts and labor. Should repairs be required during the warranty period, ISS will supply and replace on-site the parts needed on short notice and at no cost for the customer. The support is conducted through any of the following activities:
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Email and Telephone Support
During the warranty period unlimited email support and telephone support are provided.
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Remote Control
The instrumentation can be controlled from our offices in Champaign provided the computer is connected to the Internet. All of the computer-controlled functions of the instrument (for microscopes: alignment, selection of filters/dichroics, setting the intensity of the lasers, setting the dwell time and the size of an image as well as the acquisition parameters) can be controlled remotely, an effective tool for diagnostics and check of the instrument functionality.
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On-Site Visit
When required, our technical personnel will carry out an on-site visit to check the instrument functionality and correct/replace any malfunctioning components.
Post-Warranty Technical Support
After the warranty period expires, ISS offers Service and Maintenance Programs which extend the warranty on the instrument. Should any problem occur, the instrument is fully covered and serviced by ISS technical personnel.
Lifetime Support
Instrumentation is an expensive investment for every researcher. ISS policy encompasses the support of the instrumentation no matter how old the instrument is. We continue to service and support instruments installed thirty years ago though upgrades of key hardware and software components.
Support and service of instruments retired by ISS
The following instruments are no longer offered by ISS:
- Phoenix, SLM Upgrade Kit
- K2, Multifrequency Phase Fluorometer
ISS is committed to continue the support of these instruments.
ISS Support and Service Centers
ISS support and service team is based at the ISS facility in Champaign, Illinois. The support and service team can be reached through email or by telephone (888-359-8681).
A support and service office is operational in Germany (Dr. Michael Steinwand; Bartholomöus-Moser-Weg 4; D-88696 Owingen; Tel: 07551-838411; Email: msteinwand@innovendia.de). The office stores some spare parts and acts as the first service support line in Europe.
SUPPORT & SERVICE TEAM
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Mark Parsons
Service Coordinator
service@iss.com -
Dennis Hueber
Director of Engineering
nirs@iss.com -
Shih-chu Liao
Research Scientist
microscopy@iss.com -
Yuansheng Sun
Director of Microscopy & Spectroscopy
microscopy@iss.com