CONTACT US

For general inquiries, additional product information or requesting a quotation, please use this form. For product support and service contact our support & service team.

United States

ISS Inc.

Telephone 888 - 359 - 8681
Fax 217 - 359 - 7879
Email iss@iss.com
Address 1602 Newton Dr
Champaign IL 61822

WORLDWIDE PARTNERS

China
PeakScience Technology Co., Ltd.

Room 409, Building Zhongguancun Chuangye Tower
Haidian District
Beijing
www.peakscience.cn

Contact: Mr. Bruce Wang
Tel: 86-139-1176-0503
Email: bruce.wang@peakscience.cn

China
Orient KOJI Instrument Co

North Office: Room 501, Pingda Business Office Building
84 Xiqing Road
Hongqiao District
Tianjin City, 300122

South Office: Room 1001, Building 76
Wanjing Garden, Jinshajiang Road
2098 Nong. Changning District
Shanghai
www.iss-lsm.com

Contact: Ms. Gao
Tel: +86-22-87753922
Fax: +86-22-27329132
Email: gaopei@okinst.com


Contact: Mr. Qiu
Tel: +86-18618288770
Email: sales@okinst.com

China
Tim Winter Far East Limited

Room D531, Floor 5, CBD International Building, No.16
Yong An Dong Li, Chao Yang District
Beijing City, 100022
www.hktimwinter.com

This company only deals with LSM Upgrades.

Contact: Mr. Tim Liu
Tel: (010) 65637660
Fax: (010) 65637513
Email: tim_liuyi@aliyun.comtim@hktimwinter.com

India
Sinsil International Pvt. Ltd.,

004, G8, New Bramhand Annex Phase - 8
Thane West - Mumbai
MH - 400607
Mobile: +91 98330 11933 / +91 91674 04043
Tel: +91 22 4964 1927
Email: info@sinsil.in

www.sinsilinternational.com

South Korea
Alpha Science Corporation

Tera Tawer B Dong 1319
MunJeong Station SongPa-Gu
Seoul 05855

Contact: Mr. HakRo, Yoon
Tel: 82-2-571-1563
Fax: 82-2-571-1565
Email: alphayun@chol.com

Malaysia
OptoCom Equiptech (M) Sdn Bhd

H49-2, Jalan 5
Cosmoplex Industrial Park
B. B. Salak Tingi, Sepang
43900 Sepang, Selangor
www.optocom.com.my

Contact: H. M. Supian
Tel: 603-8706 6806
Fax: 603-8706 6809
Email: optocom@tm.net.my

Taiwan
Lih Yuan Enterprise Co. Ltd.

2F, No. 46, 20 Chang Road
Xindian City, Taipei County
www.lihyuan.com.tw

Contact: C. H. Huang
Tel: 886-2-22198008
Fax: 886-2-22198266
Email: chuang@lihyuan.com.tw

Austria, Switzerland, Germany
Innovendia

Bartholomöus-Moser-Weg 4
D-88696 Owingen
Germany
www.innovendia.de

Contact: Michael Steinwand
Tel: 07551-838411
Fax: 07551-838412
Email: msteinwand@innovendia.de

Czechia, Slovakia
ChromSpec

Lhoteckà
252 10 Mnìsek pod Brdy
Czech Republic
www.chromspec.cz

Contact: Vladimír Palme
Tel: 318-599083
Fax: 318-591529
Email: palmechromspec@vol.cz

Italy
ISS Srl

via Divisione Tridentina 2C
24100 Bergamo
Italy

Tel: 39-035-239929
Fax: 39-035-825098

Spain, Portugal
Paralab

Travessa do Calvário, 65 - Giesta
4420-392 Valbom
Portugal
www.paralab.pt

Contact: Rui Soares
Tel: +351 22 4664320
Fax: +351 22 4664321
Email: rui.soares@paralab.pt

Romania
Sepadin Srl

Str. Badea Cartan Nr. 67,
Bl. 37A, Etaj 3, AP. 12,
Sectorul 2, Bucaresti
RO-72147 Romania
www.sepadin.ro

Contact: Nicolae Dinu
Tel: 0040-21-211-0795
Fax: 0050-21-210-3950
Email: nicolae.dinu@sepadin.ro

Russia
OOO "LabTest"

B.Tishinskii per. 38, off 617
123557, Moscow, Russia
www.lab-test.ru

Contact: Alexander Kamenshchikov
Tel: 7-495-776-8520
Fax: 7-495-605-3507
Email: info@lab-test.ru

Israel
Bargal Analytical Instruments Ltd.

10 Shaked St
Shoham 6085102
Israel
www.bargal.co.il

Contact: Yael Gilboa
Tel: 972-(03)-9796-533
Email: yael@bargal.co.il

Canada
Blactek Inc.

1222 April Drive
Mississauga, ON L5J 3J7
www.blactek.com

Contact: Mike Boehlke
Tel: 647-706-0672
Email: mike@blactek.com

United States of America
ISS, Inc.

1602 Newton Drive
Champaign, IL 61822
www.iss.com

Contact: Beniamino Barbieri
Tel: 1-217-359-8681
Fax: 1-217-359-7879
Email: beniamino.barbieri@iss.com

Argentina
Laser Optics

Lavalle 1634, Piso 3 B
C1048 AAN Buenos Aires
www.laseroptics.com.ar

Contact: Carlos Piaggio
Tel: 54-11-4374-6754
Fax: 54-11-4372-7531
Email: carlos@laseroptics.com.ar

Brazil
Instrutécnica C.R.S. Ltda.

P.O. Box 6668
13084-970 Campinas SP
www.instrutecnica.com.br

Contact: Hugo Vasconcellos
Tel: 019-3289-9649/9908
Fax: 019-3289-9649
Email: hugo@instrutecnica.com.br

China
Shanghai Psytech Electronics Technology Co. Ltd.

4-1,Building 3,No.398 Jinglian Rd,
Shanghai 201108

This company only deals with the Imagent.

Contact: Mr. Chen Jun
Tel: +86-21-52822105/06/08
chenjun@psytech.com.cn

China
Century Tian Hong Int'l Group Share Ltd.

Jiahuiyuan, Huaao Center, Room 2022
Zizhuqian, Haidian District
Beijing 100089
http://ctth.net

This company only deals with the MetaOx.

Contact: Mr. Tiexian Li
Tel: +10-58349303, 10-59463455
ltx2016@vip.163.com

Hong Kong
Tronda Electronics

Suite 601-602, 6/F, Lever Tech Centre, 69-71 King Yip Street,
Kwun Tong, Hong Kong

Contact: Stephen Chung
Tel: 852 2648 2822
Fax: 852 2648 0618
stephenc@tronda.com.hk

Indonesia, Malaysia, Singapore
Precision Technologies PTE Ltd.

211 Henderson Road #13-02
Henderson Industrial Park Singapore 159552

Contact: Richard Wong
Tel: 65-6273-4573
Fax: 65-6273-8898
richardw@pretech.com.sg

Taiwan
Biosystems

4F, No. 42, Song Chiang Road
Taipei, Taiwan 104

Contact: Louis Wu
Tel: 886-2-25712107
Fax: 886-2-25613017
biosystm@ms11.hinet.net

Austria, Switzerland, Germany
Innovendia

Bartholomöus-Moser-Weg 4
D-88696 Owingen
Germany
www.innovendia.de

Contact: Michael Steinwand
Tel: 07551-838411
Fax: 07551-838412
Email: msteinwand@innovendia.de

United States of America
ISS, Inc.

1602 Newton Drive
Champaign, IL 61822
www.iss.com

Contact: Beniamino Barbieri
Tel: 1-217-359-8681
Fax: 1-217-359-7879
Email: beniamino.barbieri@iss.com

SUPPORT & SERVICE

Customer Support and Service Activities

The ISS Support and Service Activities carried out by our dedicated Support & Service Team start with the purchasing stage and continue over the years until the instrument is retired by the customer.

Choosing the Right Instrument for You

Not sure about which instrument is best suited to cover your applications? Our support team is available at any time for a consultation. Our specialists listen to the intended applications and make constructive suggestions about the type of instrument required and the instrument configuration (detectors, light sources, accessories).

Installation and Training

Instruments installations are carried out by our specialized personnel. The installation process and the verification of the functionality of the system take, depending upon its complexity, from 2 to 16 hours. Then the proper training on the system starts; the training is divided into three modules:

  1. Acquaintance with the units and components of the instrument. Understanding the role of each component; turning the units ON/OFF. Checking the instrument performance. Maintenance of the system.
  2. Data acquisition. The various acquisition modalities are used and demonstrated on test samples.
  3. Data processing and analysis. The analysis and processing algorithms are introduced.

Technical Support during the Warranty Period

The instrument price includes 12-months warranty for ISS parts and labor. Should repairs be required during the warranty period, ISS will supply and replace on-site the parts needed on short notice and at no cost for the customer. The support is conducted through any of the following activities:

  1. Email and Telephone Support

    During the warranty period unlimited email support and telephone support are provided.

  2. Remote Control

    The instrumentation can be controlled from our offices in Champaign provided the computer is connected to the Internet. All of the computer-controlled functions of the instrument (for microscopes: alignment, selection of filters/dichroics, setting the intensity of the lasers, setting the dwell time and the size of an image as well as the acquisition parameters) can be controlled remotely, an effective tool for diagnostics and check of the instrument functionality.

  3. On-Site Visit

    When required, our technical personnel will carry out an on-site visit to check the instrument functionality and correct/replace any malfunctioning components.

Post-Warranty Technical Support

After the warranty period expires, ISS offers Service and Maintenance Programs which extend the warranty on the instrument. Should any problem occur, the instrument is fully covered and serviced by ISS technical personnel.

Lifetime Support

Instrumentation is an expensive investment for every researcher. ISS policy encompasses the support of the instrumentation no matter how old the instrument is. We continue to service and support instruments installed thirty years ago though upgrades of key hardware and software components.

Support and service of instruments retired by ISS

The following instruments are no longer offered by ISS:

  • Phoenix, SLM Upgrade Kit
  • K2, Multifrequency Phase Fluorometer

ISS is committed to continue the support of these instruments.

ISS Support and Service Centers

ISS support and service team is based at the ISS facility in Champaign, Illinois. The support and service team can be reached through email or by telephone (888-359-8681).

A support and service office is operational in Germany (Dr. Michael Steinwand; Bartholomöus-Moser-Weg 4; D-88696 Owingen; Tel: 07551-838411; Email: msteinwand@innovendia.de). The office stores some spare parts and acts as the first service support line in Europe.

SUPPORT & SERVICE TEAM