For general inquiries, additional product information or requesting a quotation, please use this form. For product support and service contact our support & service team.

United States

ISS Inc.

Telephone 888 - 359 - 8681
Fax 217 - 359 - 7879
Address 1602 Newton Dr
Champaign IL 61822


Orient KOJI Ltd (东方科捷科技有限公司)

North Office: Room 10-3101, North Shore Center, 185 Guangrong Road, Hongqiao District, Tianjin

South office: Room 1001, Building 76, Wanjing Garden, Jinshajiang Road, Nong 2098, Changning District, Shanghai

Contact: Ms. Gao
Tel: +86-22-87753922
Fax: +86-22-27329132

Contact: Mr. Qiu
Tel: +86-18618288770

Tim Winter Far East Limited

Room D531, Floor 5, CBD International Building, No.16
Yong An Dong Li, Chao Yang District
Beijing City, 100022

This company only deals with LSM Upgrades.

Contact: Tim Liu
Tel: (010) 65637660
Fax: (010) 65637513

Sinsil International Pvt. Ltd.,

004, G8, New Bramhand Annex Phase - 8
Thane West - Mumbai
MH - 400607
Mobile: +91 98330 11933 / +91 91674 04043
Tel: +91 22 4964 1927

South Korea
Alpha Science Corporation

Tera Tawer B Dong 1319
MunJeong Station SongPa-Gu
Seoul 05855

Contact: Mr. HakRo, Yoon
Contact: 82-2-571-1563
Fax: 82-2-571-1565

OptoCom Equiptech (M) Sdn Bhd

H49-2, Jalan 5
Cosmoplex Industrial Park
B. B. Salak Tingi, Sepang
43900 Sepang, Selangor

Contact: H. M. Supian
Tel: 603-8706 6806
Fax: 603-8706 6809

Lih Yuan Enterprise Co. Ltd.

2F, No. 46, 20 Chang Road
Xindian City, Taipei County

Contact: C. H. Huang
Tel: 886-2-22198008
Fax: 886-2-22198266

Austria, Switzerland, Germany

Bartholomöus-Moser-Weg 4
D-88696 Owingen

Contact: Michael Steinwand
Tel: 07551-838411
Fax: 07551-838412

Czechia, Slovakia

252 10 Mnìsek pod Brdy
Czech Republic

Contact: Vladimír Palme
Tel: 318-599083
Fax: 318-591529

Spain, Portugal

Travessa do Calvário, 65 - Giesta
4420-392 Valbom

Contact: Rui Soares
Tel: +351 22 4664320
Fax: +351 22 4664321


via Divisione Tridentina 2C
24100 Bergamo

Tel: 39-035-239929
Fax: 39-035-825098

Sepadin Srl

Str. Badea Cartan Nr. 67,
Bl. 37A, Etaj 3, AP. 12,
Sectorul 2, Bucaresti
RO-72147 Romania

Contact: Nicolae Dinu
Tel: 0040-21-211-0795
Fax: 0050-21-210-3950

OOO "LabTest"

B.Tishinskii per. 38, off 617
123557, Moscow, Russia

Contact: Alexander Kamenshchikov
Tel: 7-495-776-8520
Fax: 7-495-605-3507

Bargal Analytical Instruments Ltd.

10 Shaked St
Shoham 6085102

Contact: Yael Gilboa
Tel: 972-(03)-9796-533

United States of America
ISS, Inc.

1602 Newton Drive
Champaign, IL 61822

Contact: Beniamino Barbieri
Tel: 1-217-359-8681
Fax: 1-217-359-7879

Instrutécnica C.R.S. Ltda.

P.O. Box 6668
13084-970 Campinas SP

Contact: Hugo Vasconcellos
Tel: 019-3289-9649/9908
Fax: 019-3289-9649

Shanghai Psytech Electronics Technology Co. Ltd.

4-1,Building 3,No.398 Jinglian Rd,
Shanghai 201108

This company only deals with the Imagent.

Contact: Mr. Chen Jun
Tel: +86-21-52822105/06/08

Century Tian Hong Int'l Group Share Ltd.

Jiahuiyuan, Huaao Center, Room 2022
Zizhuqian, Haidian District
Beijing 100089

This company only deals with the MetaOx.

Contact: Mr. Tiexian Li
Tel: +10-58349303, 10-59463455

Hong Kong
Tronda Electronics Ltd.

Room 303, 3/F, Sunbeam Centre, 27 Shing Yip Street, Kwun Tong,
Kwun Tong, Hong Kong

Contact: Jason Yeung
Tel: 852 3708 9483
Fax: 852 2648 0618

Indonesia, Malaysia, Singapore
Precision Technologies PTE Ltd.

211 Henderson Road #13-02
Henderson Industrial Park Singapore 159552

Contact: Richard Wong
Tel: 65-6273-4573
Fax: 65-6273-8898


4F, No. 42, Song Chiang Road
Taipei, Taiwan 104

Contact: Louis Wu
Tel: 886-2-25712107
Fax: 886-2-25613017

Austria, Switzerland, Germany

Bartholomöus-Moser-Weg 4
D-88696 Owingen

Contact: Michael Steinwand
Tel: 07551-838411
Fax: 07551-838412

United States of America
ISS, Inc.

1602 Newton Drive
Champaign, IL 61822

Contact: Beniamino Barbieri
Tel: 1-217-359-8681
Fax: 1-217-359-7879


Customer Support and Service Activities

The ISS Support and Service Activities carried out by our dedicated Support & Service Team start with the purchasing stage and continue over the years until the instrument is retired by the customer.

Choosing the Right Instrument for You

Not sure about which instrument is best suited to cover your applications? Our support team is available at any time for a consultation. Our specialists listen to the intended applications and make constructive suggestions about the type of instrument required and the instrument configuration (detectors, light sources, accessories).

Installation and Training

Instruments installations are carried out by our specialized personnel. The installation process and the verification of the functionality of the system take, depending upon its complexity, from 2 to 16 hours. Then the proper training on the system starts; the training is divided into three modules:

  1. Acquaintance with the units and components of the instrument. Understanding the role of each component; turning the units ON/OFF. Checking the instrument performance. Maintenance of the system.
  2. Data acquisition. The various acquisition modalities are used and demonstrated on test samples.
  3. Data processing and analysis. The analysis and processing algorithms are introduced.

Technical Support during the Warranty Period

The instrument price includes 12-months warranty for ISS parts and labor. Should repairs be required during the warranty period, ISS will supply and replace on-site the parts needed on short notice and at no cost for the customer. The support is conducted through any of the following activities:

  1. Email and Telephone Support

    During the warranty period unlimited email support and telephone support are provided.

  2. Remote Control

    The instrumentation can be controlled from our offices in Champaign provided the computer is connected to the Internet. All of the computer-controlled functions of the instrument (for microscopes: alignment, selection of filters/dichroics, setting the intensity of the lasers, setting the dwell time and the size of an image as well as the acquisition parameters) can be controlled remotely, an effective tool for diagnostics and check of the instrument functionality.

  3. On-Site Visit

    When required, our technical personnel will carry out an on-site visit to check the instrument functionality and correct/replace any malfunctioning components.

Post-Warranty Technical Support

After the warranty period expires, ISS offers Service and Maintenance Programs which extend the warranty on the instrument. Should any problem occur, the instrument is fully covered and serviced by ISS technical personnel.

Lifetime Support

Instrumentation is an expensive investment for every researcher. ISS policy encompasses the support of the instrumentation no matter how old the instrument is. We continue to service and support instruments installed thirty years ago though upgrades of key hardware and software components.

Support and service of instruments retired by ISS

The following instruments are no longer offered by ISS:

  • Phoenix, SLM Upgrade Kit
  • K2, Multifrequency Phase Fluorometer

ISS is committed to continue the support of these instruments.

ISS Support and Service Centers

ISS support and service team is based at the ISS facility in Champaign, Illinois. The support and service team can be reached through email or by telephone (888-359-8681).

A support and service office is operational in Germany (Dr. Michael Steinwand; Bartholomöus-Moser-Weg 4; D-88696 Owingen; Tel: 07551-838411; Email: The office stores some spare parts and acts as the first service support line in Europe.